Dear Margaret,
I have worked in the Customer Service industry for 10 years and am now a Customer Services Manager for one of the largest brewers in the UK. I would like to say that the customer service offered by you and your company has been outstanding and your customer care has been the best I have experienced.
I will definitely place further orders with you in the future.
Well done and many thanks.
Letter from Julia, Midlothian, Scotland, December 1999
Thanks for your note in my last order - I'm
sure the replacement qtrs
will be enjoyed just as well! (More fodder for her 'feely
cupboard'!)
Thanks again and Merry Christmas.
Email from Paul, Eastbourne, England. 23rd December, 1999
Dear Margaret,
Thank you for my order of fabrics which arrived today plus your
note.
A very pleasant change to have a personally written note
explaining the delay. Actually I was allowing a couple of weeks
for delivery but I was happy to receive the quarters earlier than
expected.
I look forward to receiving the book.
Regards
Email from Sarah, Hampshire, England. 24th November, 1999
... The site is
wonderful (except I couldn't find the email button - it says HELP)
and I was really pleased to get my fabrics within two days. I'm
sure you'll receive many more orders from me. the problem will be
cutting back. I've already passed your site onto a dollmaker
friend. ...
Email from Hilarie, Surrey, England. 24th November, 1999
Dear Maggy,
I'm so happy. My first order arrived safely yesterday.
Thank you for quick service.
Marry Christmas and Happy New Year.
Rosangela - Brasil - 1999
Dear Chris,
I got the fabrics this veek and I'm very happy with your services
and I liked the fabrics I orderd.
Thank you, Hanna
Email from Hanna in Iceland, sent 30th October, 1999
Dear Margaret,
Thanks you for a great workshop again. I really enjoyed the day
and loved the new room.
Thanks you also for my surprise fat quarter, very kind of you.
Look forward to our next workshop and Chilford
Best Wishes, Sue S
Card from Sue, UK, October 1999
Hi Margaret,
I know you had a problem with receiving my order but now everything is ok - just received your beautiful fabrics! It's my second time in your shop and I've forgot to let you know how satisfy was this first delivery. And the second also - I like your fabrics very much and the service is delightful. As you know I live in Poland and we have no quilters' supply (and no quilting market in general). So I'm really happy that thanks to you I have no more problems with the fabrics.
Hugs, Bozena
Email received from Bozena, in Poland, 21st September 1999
Dear Maggie
For once I am speechless - well almost! This morning at 8am your parcel arrived - and it's only MONDAY, just three working days after placing the order and I live over 6,000 miles away - thank you, thank you, thankyou.
Finding Sunflower Fabrics has just got to be the best thing that has happened to me in a long while!!
I really enjoyed
your letter, your shop sounds delightful - maybe one day I can
visit, but at the moment we are spending my husband's hard earned
salary seeing as much of South East Asia as we can!
...
Maggie, thank you and your incredibly efficient team for
providing such a wonderful service - I will be ordering again
very soon!
Kindest regards
Jan
Email from Jan, Bankok, 20th September, 1999
Dear Margaret
Fabrics arrived today. They are better and more wonderful than
expected! Thank you for such a terrific service.
Email from Candy v.O. - 19th September, 1999
Please tell Maggie that the Liberty prints arrived here safely and I'm delighted with them. They are really beautiful and so fine ... When I go back to my classes in October I want to learn how to do watercolour patchwork, so these lovely prints will go towards my hoard of flowery prints. I really need more and will be browsing again soon. Thanks so much for your quick service.
Email from Kathie, Spain, 28th August, 1999
I received the order the order today and I am delighted with the fabrics. I'm also very impressed with the speed of your order processing and delivery. I have already recommended you to my mother who is 76 and loves her computer and the internet as well as all kinds of needlecrafts including patchwork... Anyway, I think your site is terrific and your service excellent - what more\par can I say?
Email from Carol. 12th August, 1999
Dear Chris, Thank you very much for the beautifully packed parcel. I hope I'll be able to make something pretty out of the materials. First I am going to keep looking at it for a while...
Email from Inge, Holland, 13th July 1999
... It was brilliant to meet you at Olympia - you were the only supplier on my list - and I was delighted with my purchases. And to think that even after Olympia I am going to receive a big parcel is too exciting for words. I look forward to our continued messaging and would like to receive future E mails.
Yours in anticipation, Heather
Email, 12th July 1999
... I look forward
to receive my materials.
It is like Christmas Evening each time when the envelope waits
for me when I return from work!
The days until I receive my order will be counted.....
Email from Tone, Norway, 7th July 1999
... Many thanks for the lovely fabrics you send, keeps me sane(ish) in the early hours ...
Letter from Gill, UK, June 1999
Dear Maggie,
Thank-you very much for sorting out my dilema over fabrics for my friend's baby quilt. You weren't kidding when you said you had a flair for picking out fabrics that go together were you! They're all so lovely that I just can't return any of them! Could you bill them to my card ...
Thanks again, Anna
Letter from Anna, Basingstoke, UK. June 1999
Dear Margaret,
Thank you for being a lovely hostess and taking the time out of your busy day to be hospitable to three visitors from Texas and Oklahoma. I have told all of my friends about our afternoon with you; I only wish we could have had more time to spend in Bedford to see all the historical places. It seems like we were always in a hurry to get back to the hotel for one reason or another....
Email from Linda M, Oklahoma, 14 June, 1999
Dear Margaret/Chris
I have sent you an order for more(!!!) fabrics. I must say I am so pleased with everything you send me. I am currently into Stained Glass Window and am considering making a wall hanging of the Willow Pattern, amongst other things...
Many thanks for a wonderful service.
Alison
Email from Alison, Ireland, 12 June, 1999
Dear Chris & Maggie,
Thanks for the speedy response to my last order, which arrived today, boy is that quick considering were on an Island!!
Email from Keith, Scotland, 9 June, 1999
Margaret, Many, many thanks for the two orders you've sent me recently.....and for the beautiful samples of Liberty fabrics which you sent as extras. That was a really unexpected and lovely surprise. We have very few fabric outlets in Dublin --indeed in Ireland -- but your super site is so enjoyable -- and tempting! I'll be ordering again soon. Thanks again.
Email from Anne S, UK, 14th May, 1999
I took a look at the fabrics before sending them on and the colours were amazingly true to the ones on the computer screen, so in that respect I was very pleased. Thank you.
Email from Heather L, UK, 14th May, 1999
Dear Maggie, My parcel arrived this morning, it was like christmas come early. Thank you so much for mat, cutter etc and the fabric was just right, I got so excited that I have started my first project all ready ...
Email from Sue K, Ireland, 13th May, 1999
Thank you for my order it is wonderful. I have sent you another order ...
Email from Vikki B, UK, 10th May, 1999
Please tell Maggie many many thanks for my speedy order, it arrived on Saturday. The fabrics are wonderful. The shopping basket is a brilliant idea. Many thanks again to you both.
Email from Rosemary, UK, 10th March, 1999
I just wanted to write and say that my order arrived safely. I was really thrilled with all my fabrics, thank you for the prompt service...
Email from Dina, UK. 4th March, 1999
I would like to let you know how happy I was when my order arrived, just a few days after ordering. I was even more happy with the personal note you sent Maggie. ... Thanks again for sending so quick and bye, bye for now.
Email from J.J. The Netherlands. 22nd February 1999
...Just to say thanks for the wonderful fabric I received. Sorry I haven't contacted you earlier. I shall certainly continue to order direct from you. The prompt attention and delivery was excellent. The fabric I ordered will keep me going for sometime but I am really looking forward to seeing the reading room when it's re-opened.
Email from Cherry, UK, February 16th, 1999
My first order just arrived in the mail on Friday. Thank you so much! The fabrics are beautiful. Thank you for providing this wonderful service to those of us who are not fortunate enough to live in England. Now that I know how many warm and cozy prints you carry I will be able to turn my St. Louis Missouri home into something resembling the English cottage of my dreams.
Again, thank you.
Email from LN, February 15th, 1999
Tuesday I received my second order! I am still very satisfied! Please give my regards to Margaret! I have today sent another order to the shopping basket!
Tone.B., Norway, February 4th, 1999
Margaret, Thank you for the latest package received last week ... I loved all the fabrics. Need lots more things & will be contacting you again soon.
Card from Susanne M, UK, January 26th, 1999
Dear Margaret, Just a note to say thanks for your warm welcome yesterday morning. The coffee was really appreciated.... We really enjoyed the day out in Bedford and looking at all the wonderful fabrics, threads etc. in your shop. Look forward to seeing you again.
Rita, UK
Card received January 28th, 1999
Thank you for the fabrics - I am very pleased with them.
Email from SVS, UK, January 28th, 1999
Dear Margaret,
Thanks you so much for the fabrics you [chose and] sent me. My
friend loved hers ... Mine were a wonderful choice. Thank you
somuch for the extra fat quarter... I look forward to meeting
with you again at one of the shows...
Card from Maraget H., UK, January 1999
I couldn't believe it when my fabrics arrived yesterday - 2 days after I ordered them. The BFPO system is not known for its speed! Thanks very much. Your website is a marvellous facility for people like me who don't have access to a fabric shop and I look forward to the new innovations you are going to make. Sunflower Fabrics seems to be the only British website that sells fabric online. Keep up the good work!
Email from V.T., January 21, 1999
You have ... chosen fine materials for me. You will soon receive further orders from me.
Email from T. A. B. Norway, January 19th, 1999
Many thanks for the prompt despatch of my recent order. All received safely and much admired by my children! Thanks again,Corinna
Email received January 15th, 1999
Margaret,
The fabrics I ordered arrived today and I just wanted to say that
I was very pleased with them :-) Thank you very much for the
lovely card and the additional fabric gift you sent. The
selection of quilting fabric is not that good here in Sweden and
when ordering from the US there is always the risk of having to
pay expensive customs and sales tax. A good thing about the
European Union is that I can now order fabric from you as easily
as from somewhere in Sweden - so I'm glad I found your site ! ...
Email from Annika, Sweden. January 14th, 1999
I received my order yesterday and I am delighted with all of it, especially the block bender book. I will place another order at the end of the month.
Email from Sue, UK, January 13th, 1999
I feel I should also include this lowlight, for the sake of representing ourselves honestly. In the month of December 1998, we either lost or messed up badly, three separate orders. In one case, we may have failed to deliver a husband's Christmas present to his wife on time. I would like to apologise again in this forum to those customers.
Chris @ Sunflower Fabrics, December 27th, 1998
I was thrilled to receive my Essential Quilters book before Christmas, I am so impressed by your service and have been absolutely delighted with everything I have received from you over the last months.
Email from Sue, December 24th, 1998
Thank you for being so helpful, I have tried other companies and have\par been very frustrated and disappointed. Your website was a complete joy! I would like to order the following ...
Email from Georgie, December 17th, 1998
I received my parcel today, I am delighted with what I have got...
Email from Sue, December 17th, 1998
This is just to let you know that the fabrics arrived safely. Thank you so much, they're beautiful. I'll be after some of those wonderful 'cats' and 'roses' prints in the New Year.
Email from Kathie, December 10th, 1998
I am enclosing an order, I received my first order on Saturday and was very very pleased.
Email from Rosemary, December 9th, 1998
Hi Margaret!
The fabrics are perfect...I had every faith in your judgement. The class I am going to is Curved Piecing with Lynne Edwards so hopefully I will have a nice bag to show for my efforts in the not too distant future.
Email from Linda, December 8th, 1998
Thank you so much for the pack of Christmas Fabrics , and for sending them so quickly. I am mad into Crazy Patchwork Christmas stockings this year, and can't wait to get at them!!!
Email from Anne S, UK, 18th November, 1998
... I've so enjoyed working with the fabrics from my last order, and eagerly await your delivery...
Email from Amanda C, November 17th, 1998
Dear
Sunflower fabrics
Thanks for sending my previous order so quickly last week. I was
delighted
with it and would now like to order the following...
Email received from C.P.H., UK, 17th October, 1998
Dear Chris and Margaret,
I just recieved my
order and I am so excited to get started on my new quilt.
I love the sunflower prints and the rest is wonderful too!
Thanks for going the extra mile and re-mailing my order. ....
Again, it was well worth waiting for and thanks again for the
personal touch. Sincerly, Susan
Email received September 21st
Dear Margaret,
I thought I would just drop you a line to say how delighted I am
with the
fabrics that I received through the post yesterday. I have only
recently
started quilting and all the fabrics which I received will be
extremely
useful.
Again, many thanks.
Nikki - by email on September 16th, 1998
Dear Chris &
Margaret
Received my ordered today. A big thank you to you
both for getting the order
to me in time, I know I didn't give you much notice.
The goody bag was
charming and a lovely suprise, THANK YOU. I want to
take this opportunity
to congratulate you on your web-site and service, it really is
first class.
I look forward to contacting you when I return.
Email from Nicola, September 15th, prior to her trip to Ghana
We would just like to say how we all so enjoyed your visit last Tuesday evening and for the generosity of the raffle prizes. It was a very good evening and hope to see you again sometime.
Thank you again, Mead Quilters
- card from the Mead Quilters, mid-August.
Thanks for an
excelllent site, and speedy delivery of the Charm Packs. Keep up
the good work!
I hope to meet you some day. I would like to order Packs as
follows: ...
Email from Anne S - August 22nd
I couldn't resist - here's another order ... I can't believe how quick you are in updating the website! I always enjoy surfing your website.
Email from Barbara - August 17th
Hi, Liz here from
Co Galway.
Many thanks for the fabric...it is excellent
Sincerely..... Liz
Email - July 31st, 1998
What service!!!!!! I spoke with Margaret at about 4-00pm yesterday, and at 8-00am this morning my delivery was here. Incredible. All I have to do now is to work out how to use these rulers and rotary cutter.....Ho Ho, that should be fun as I am definitely challenged on the directions front. Thank Margaret for the birthday greetings and tell her the purple mix of materials was lovely. My favourite colour in fact. I have given your web address to several friends in Canada, America and France so I hope they buy something:-) I look forward to the next parcel you send me:-) Regards.....Patricia
Email received July 30th, 1998
Thanks for saving
my very labour-intensive paper-pieced flower panel from the
recycle bin by providing a minute ladybird button to cover a tiny
hole. It now looks perfect, the ladybird having added some
extra interest. I bought lots of fabric at your stand [at London's
Olympia quilt show] and then had to lug it all the way back to
Switzerland.....wont do that again.....
I still have the lovely picture of lavender you sent me right in
front of my Bernina.
Stella - Switzerland, July 22nd, 1998
Have just returned from my first visit to Margaret at her shop. I went with some trepidation as I am a complete novice in the arts of patchwork and quilting, although I have embroidered for many years. I needn't have worried, I was met with warmth, even though Margaret and her merry band of helpers were still trying to get straight following Olympia. [...] Thank Margaret for me for her welcome and her gift. I think I may well become a frequent visitor and next time, when things aren't quite so busy, I look forward to a cup of coffee!!
Kind regards
Email from Dianne, July 18th, 1998
Visited your stand at the exhibition. Wonderful fabrics etc. I'll be ordering from you for myself and a friend, not fortunate enough to have the internet.
- Sue, July 5th, 1998
Thanks for the wonderful fabrics - they're great. Just don't tell my husband how much I spent
- Jane, Orpington, July 4th, 1998
This was a very kind, and much appreciated note from Jane, who received poor service from us, due to email and supply problems.
thank you for
your wonderful selection of batik type fat quaters. Some of them
remind me of a type of tye die called 'gara' from west africa. I've
been away and would have replied sooner, however i'd like to keep
all the samples. re-imbursment is on its way and should be with
you by saturday
morning. in the mean time, i'm still trying to decide how i'm
going to combine them. hope to contact you again soon.
email from Isabella, June 26th, 1998
Dear Margaret,
The order arrived safely yesterday and I am delighted with it.
The impressions fabric is lovely and very suitable foe colour
wash. The delphinium card could not have been better as I grow
them and am considering a colour wash picture of delphiniums. I
did wonder if the DMC threads were correct. Thanks for your help
and I have passed on your web site to a friend.
email from Carole, June 12th, 1998
Dear Margaret, The order arrived safely yesterday and I am delighted with it. The impressions fabric is lovely and very suitable for colour wash. The delphinium card could not have been better as I grow them and am considering a colour wash picture of delphiniums... Thanks for your help and I have passed on your web site to a friend. Carole.
Email from Carole F, UK, June 12th, '98
Hi Margaret and Chris! What a lovely collection of new fabrics you now have to rest your eyes on! We just opened our guilds exhibition today and thanks to Your lovely fabrics my wallhangings have really been noticed. I´ve given your web-address to a friend, who plans to visit UK in the near future...Thanks, Kaija-Liisa
Email from Finland, June 3rd, '98
Thank you for
sending me my material. It arrived the next morning. ... Thank
you for the great service...
PS: I look forward to reading the updated web pages.
Sweet Sunflower card from Claire, May 26th, '98
I really enjoyed
visiting your shop and I fell for your stars and all the
different hearts.
Hope to hear from you either by mail or e-mail.
Letter with photos
from RS, following her visit from Norway.
May 19th, '98
Hi Margaret.
I received the needlecase today !!
I love the way you did the kit & can't wait to get the first
one done....
Card from Tammie
May 5th, '98
Dear
Margaret,
Parcel arrived a few minutes ago and many thanks ...
it was good to see your shop - it's great and we wish you well...
Letter from Mavis
Dear Margaret,
...
I was surprised at the number of ladies at [an event]. I really
needed that lovely hug. Thankyou ! ... I love you to bits !
Special Letter from M.
Dear
Margaret,
I received the
fabric with delight this morning, such lovely materials and so
very nicely presented with your card....
I have enclosed another blank cheque[!] ... once again thank you
and perhaps in the future I will visit your shop...
Christine, Essex, UK
I really enjoyed
visiting your shop and I fell for your stars and all the
different hearts.
Hope to hear from you either by mail or e-mail.
Beautiful letter
with photos from RS, following her visit from Norway.
May 19th, '98
Thanks very much
for the fat quarters, the pale apricot one is just what I
need for the 3 x 3 " middle squares in the quilt that I am
starting. The others are very nice and will go into
my "stash" of fabrics.
Thank you for your
prompt service. When I start my next project you will be
hearing from me again.
Sheila, Port Elizabeth, South Africa. 17 April '98
I´ve received
your package. The fabric with the valentine motif was a
lovely surprise. Thank you for quick service. Your internet pages
sure help
to make things easier. Best wishes
Kaija-Liisa L - Finland
Hi Margaret,
Jason and I wanted to just send you an email to let you know what
a nice time we had with you at your shop yesterday.
I have spent the better part of today prewashing my lovely
new fabrics and can't wait to start a new block so I
can cut into them. We took your suggestion and had a
nice tea at the Brasserie before heading back to London.
When I got home and went through my bag of goodies I noticed
that the sheet with the pattern for the apple basket block wasn't
in the bag and remember it being on the large table at the front
of the shop. I guess with all the stuff going into the bag
it just got overlooked. Would you mind sending it
along with the needle book pattern when you get that put
together? Thanks in advance.
I should think that if I were to stay on in London, your shop
would be a regular pilgrimage for me. In any case, I'm
sure we'll meet again. Good luck with your bid for the new
shop...we've still got our fingers crossed for you!
Take care,
Tammie
Email from Tammie, Visiting London from USA
... you guys are GREAT! I will tell all my friends.
email from Ellen, USA
Just a note to say thanks for the enjoyable morning I spent at your shop. I had a great time talking and meeting your friends. I hope I can do it again sometime.
- card from Bolili, visiting from HongKong
[thanks for sending the fabrics without receiving payment] - you are so trusting ... the fabrics are lovely... I have gone mad over this range I really love it...Your shop sounds so nice, I must try and venture on to the M25 for a visit. I could use some advice...[I am teaching myself quilting]. ... Once again, thank you so much. I am really pleased with everything".
- letter from Christine, Grays Essex, UK
Many thanks indeed for your reply to my letter. I'm very grateful for the Teddy Fabric. I will certainly be ordering more of that in the future,it's just what I need. ... Again, many thanks
- Julie, Milton Keynes, UK
Many thanks for such prompt attention to my order, and I trusted to your good taste - not knowing what you have in stock - and you came up with just the right fabrics ! ... meanwhile, good luck with your efforts. You must have some very happy customers"
- letter from J, Welling, Kent, UK
Thank you so much for sending me the fabrics and especially the buttons, which are brilliant. I have never seen anything like them before and am tempted to start a collection ! Please send me a copy of your catalogue as soon as it is ready. I'm sure it will be full of goodies.
- letter from Rosemary, Nottingham, England
I usually don't leave comments (I'm too shy!!) but I enjoyed your website so much, I just had to let you know. You seem like a very friendly person, and your love for quilting and all things beautiful really come through in your website presence I may just take you up on the advice you offer to anyone working on their projects. I will need lots of it since I have yet to start quilting. I have a feeling I will get seriously hooked; that's why I have vowed to complete all my other unfinished cra I would love to meet you in person and visit your shop sometime; maybe in a future trip to England this will be possible. In the meantime, I offer you my congratulations and my regards."
- comments submitted by web form from Rosanna
I'm so glad I found someone in the UK who has a wide range of quilting fabrics. I hope to check out your store soon.
- Kim, Willburton, UK
Great! you make your shop sound really interesting. love to visit, are there any caravan sites around near by ?
- Mo Mitchell.
Mo - there are, but you never left your email, so I can't reply. Please contact me again !
- Margaret
Thank you Margaret for a wonderful journey thru your web site. I am on the other side of the world in Australia, and feel very enthused after reading about your shop
- Guestbook entry from Michelle, Australia
The material arrived this morning... I mentioned to my patchwork class how helpful you had been and several already knew, having met you ... Many thanks again and I hope to make the journey to Bedford one of these days.
- Beautiful butterfly card from Judy, Essex, UK
Thanks ever so much for the fabrics and the helpful hints...
- Judith, UK