Customers Feedback Highlights

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by email Jan 05

by email Jan 05

by email Jan 05

by email Dec 04

by email Dec 04

by email Dec 04

By email Dec 04

by email June 04

Linda

Many thanks.

by e-mail Dec 03

I am so impressed with your super speedy response to my wool order. 
The parcel arrived this morning! Wow!
Please would you tell Sonja not to worry about the ball you have had to
order, I will wait and knit the other balls up in the meantime! (Baby's booties.)
I noticed on the note enclosed with the wool that you are based in Bedford -
I grew up there as a child!

by e-mail Dec 03

by e-mail 14 June 03

by e-mail 11 June 03

Elaine Humphreys

by e-mail 09 June 03

by e-mail 24 April 03

by e-mail 24 April 03

By e-mail 21 April 03

By e-mail 16 April 03

By e-mail 10 April 03

By e-mail 31 Mar 03

By e-mail 31 Mar 03

By e-mail 31 Mar 03

By e-mail 20th Mar 03

My hubby plays chess on the computer, so why shouldn't I while away the hours with fabric samples.

I received the new book yesterday, many thanks, I shall be in touch many more times. Thank you again!
Gwen
By e-mail 12th Feb 03

By e-mail 7th Feb 03

By e-mail 4th Feb 03

Many thanks for sending my recent order so very quickly. It arrived today and the postie had even taken the trouble to tuck it out of the snow while we were out. As some of the order is a present for a friend I'm seeing later this week, I'm particularly delighted to have it promptly. As ever the fabrics are lovely. Thank you very much.

By E-mail 4/1/03

By E-mail on 9/12/02

By e-mail on 3/12/02

By E-Mail on 29/11/02

Thank you for processing this order so quickly - it arrived in the post this morning. The fabrics are beautiful and I'm very happy with the speedy service. I can't wait to get started on the quilt!

Best regards, Caroline

By e-mail on 23/11/02

By e-mail on 15/11/02, Thank you!

We hope the treatment is progressing well!
By e-mail on 7/11/02

I had to go to the dentist this morning! YUCK!!!  My postman was running late, so when I returned there was a card telling me to come and pick up my package at Royal Mail because it was too big to go through the box.  I have just gotten back home and opened the package up and I am so overjoyed!!!  It is all so beautiful!!!  Thank you so much.  I love everything that you have picked out.  Next time, I will get you to pick for me again!!  I just hope I don't mess this one up!!! It's so gorgeous!!!

Thank you again for all of your help!!  I will be back!!

Take care,
Lisa

by e-mail on 24/10/02

Thank you once again, I think you should bottle your customer service policy and sell it .. you would make a lot of customers very, very happy.

Thanks Teresa!

E-Mail from Teresa on 22/10/02

Thank you so much for such prompt service - I am delighted with my Fuschia selection and can't wait to start my new quilt.

E-Mail from Elizabeth on 26/9/02

By e-mail 15/9/02, Glad you enjoyed yourself Barbara!

by e-mail 12 September 2002

Best regards,
Marja by e-mail 29/8/02

Firstly may I thank you for the great new fabrics you sent me. After speaking to you on the telephone I realised that you had sent me an extra pack of fabric, I guess that this was for rejoining your Fabric Club. Thank you very much - very much appreciated!!!

Also I know you will send the Australian Patchwork & Quilting magazine in the post as requested - I look forward to reading it! Thanks once again.

Note: If you are a Fabric Club member and would like to receive a regular magazine with your Club mailing,  just let us know - would would love to oblige!

I never said thank you for such a prompt response and delivery of my order

so belated thanks indeed to you and Sunflower Fabrics

The cutter and mat have been a god-send since discovering it and your website at a new quilters group set up only last month

I have now completed the top piece of a quilt that has been around for over 10 years, spurred on to use the equipment I purchased

regards
Elaine by e-mail 27/8/02

The club was great, I have now got a great selection of materials to work with. I have recently joined a newly formed quilting group in the Docklands and I am hoping to get some inspiration to start my next quilt - Sunflower will still get my custom as far as buying online goes, you guys have been terrific.

Louise by E-mail 15/8/02

Thank you. You are brilliant! You provide the best web-based service I know of.

Hilarie Berzins by e-mail 13/8/02

 by e-mail on 7th August 2002

Dear Maggie
Just to let you know: My order arrived today, and I can’t wait to get started!!!
Have a nice weekend
Kirsten Ekdahl

e-mail 26/7/02

e-mail on 28/6/02

E-mail 26/6/02

by E-Mail on 13 June 2002

E-mail received 12 June 2002

E-mail received 11/6/02

HI!
Thank you very much for my goodies which I received this morning. Excellent service!!
Best wishes,
One very happy customer

 E-mail from Amanda Hodgkinson 15 May 2002

E-Mail from Sandra Bell  30th April 2002

Ordered yesterday afternoon - received this morning 7.30am!  Absolutely brilliant service.  A bit too brilliant perhaps.  I'll be back for more soon I'm afraid.  Many, many thanks.
Email from Mary  9th January 2002 

Thanks for the fabric.  I received it this morning.  Now that's what I call service.  The fabric is even nicer than I expected so thanks very much.
Email from Heather 28th December 2001

Hello there,
My parcel arrived safely today but only after travelling via Birmingham, to which it had been wrongly addressed.  I guess you ladies must have had a really good party on Christmas Eve, eh?  Beautiful fabrics though and well worth the wait. I think the best point I would recommend to others is the true colour representations of the photographs on your web catalogue. Fantastically faithful and reliable.

Best wishes for the coming New Year
Email from M Walker 28th December 2001

Sorry about that - We all make mistakes sometimes!   Oh Boy- What a Party...

I recently joined your Charms Club, which is excellent...

Email from Lizzy, 3rd April, 2001

Hi Margaret

Just to let you know that the fabrics I've received from the club are gorgeous. You must take a lot of time and trouble putting them together but, believe me, its worth it as they're lovely and I really look forward to receiving them. I've been poorly and haven't been able to sew for a while but just looking at the scrumpious fabrics cheers me up no end!

Keep sending good goodies!

Email from Ellie 3rd April, 2001

Thank you again for sending my order so promptly - you are so efficient!
It is a wonderful advert for ordering through the Internet. Materials are
lovely...

Email from Margaret, 23rd February, 2001

Just received my first Calendar Club selection - it's gorgeous!
Thanks!
...

Email from Tanis, 20th February 2001

I thought I would let you know that I have had some time to browse the web this weekend, looking at various web pages for patchwork and quilting - there are absolutely none that compare to you. Sunflower Fabrics has the best web page that I have come across - which makes me want to use it more and more...

Note with order from Penny, 13th February, 2001

Dear Maggie,
I received my fabric and patterns today, thanks for a wonderfully
efficent and prompt service, I will be back again!
Thanks, Yvonne

(Email received 1st February, 2001)

Just to let you know that I have received both fabric packs. They are absolutely lovely.

Email from Amanda, 2nd Fabruary, 2001

Dear Maggie,

I received my fabric and patterns today, thanks for a wonderfully efficent and prompt service, I will be back again!

Thanks, Yvonne (email sent 1st February 2001)

What a service!! I received my material and thread yesterday - couldn't believe it!

Everything is lovely and I'll certainly do business with you again!

Many thanks

Email from a new customer, Margaret S, 26th January 2001

We're very grateful to Alison Feakes who is a community assistant at DOOYOO.co.uk.
Alison has been a customer for quite a while and wrote a wonderful 5 star review of our shop at DOOYOO.
You can read it by clicking here.

6th January 2001

Dear Chris,

Thanks for my order it is lovely it arrived on thursday morning so less than 24 hours after i ordered it ... once again thanks

Email from Toni, 6th January 2001

PPS The fabrics for January are lovely and a terrific hit with my 3 year old, if only she could stitch in a straight line!!

Email from Meg (pointing out along the way that we'd forgotten to give her her Fabric Club Discount!) 4th January 2001

I received both my orders today and the speed of receipt of the second was amazing - ordered Jan 1st, received Jan3rd. Thank you for the free material. I am looking forward to receiving the regular "surprise" packages from the Fabric Club. Happy New Year to you and all your "sunflowers". I think you should call the staff this as they bring little rays of sunshine into all our lives - helped by the postmen, of course!.

Cheere Brenda (Email sent 3rd January 2001)

Just to let you know I have recieved my parcel and am very happy with all the material ,thank you for a prompt and eficiant service .

Email from Carrie, November 18th, 2000

Dear Margaret

I visited your shop yesterday to purchase some more of the Evergreen fabric for my Haxagon quilt. Thank you for your help in choosing the red material to co-ordinate with the green. I hope to visit your shop again in the not too distant future. I was very impressed with your stock of material but mostly by the superb quality.

Thanks again.

Email from Maggie S. 21st November, 2000

Chris,

Many thanks for your latest email and the lovely fabric that was sent out after joining the new fabric club - I'm looking forward to the next lot! ...

Email from Penny. 21st November, 2000

just to let you know I have recieved my parcel and am very happy with all the material ,thank you for a prompt and eficiant service .

Email from Carrie, 18th November, 2000

Dear Sunflower Fabrics,

Thankyou very much for the Customer ID. I shall certainly be using it in future.

The fabrics I ordered came this morning and I couldn't be more delighted.

Many thanks again,

Fi

Email received from Fiona, 15th November, 2000

Just received your parcel, many thanks for the Soft Aqua and the speedy service - Jane

Email received 11th November, 2000

Dear Chris

I have recieved the fat quaters. What can I say?

Colour wonderful, quality excellent and the speed of delivery amazing.
You will hear from me again.

Thank-you.

Email from Beverley, 10th November, 2000

Dear Chris

The order arrived very promptly and is absolutely everything I wished. Thank you so much. All I have to do now is get down to the cutting and sewing!! Keep up all the good work with the website. It is a joy to use.

Thank you Email from Susan. 9th Novemebr, 2000

Dear Margaret & Ladies (& Chris or course!)

Just a quick note to say "Thank You!" for your super-prompt service and all the free help! It's not often these days that such personal service is available, and I always feel that you really care that I get exactly what I'm after - brilliant - since usually even I don't know what that is! CR ROM is EXCELLENT - the phone bill should drop a bit now! Love the fabric club! [... great idea for fabric packs...]

Thank you all once again,

Lovely card from Mary C, UK, 26th October, 2000

Dear Margaret, Chris and Pamela

Just a note to say thanks for your speedy response to my order.

It was delight to receive the parcel. I am particularly pleased to find how close the match between the colours on the site and the actual fabrics are.

I am sure that I shall be contacting you again in the future.

Many thanks and good wishes

Email from Frances, 22nd October, 2000

Hello Chris

So far the service from you has been excellent!

When I came over to Bedford, after getting a bit lost, the first thing you did was make my friend and I a cup of coffee, now you don't get that sort of service in the big town stores! And what a joy to be able to buy fabrics over the internet when there's not time to pop over to the shop!

Email from Jeanette, UK, 22nd October, 2000

Thanks for my last order - the fabrics were wonderful and arrived very quickly.

[... great idea for improving the website ..]

nce again thanks for the excellent service.

Regards Pippa
(note attached to an order, 18th October, 2000)

Dear Jane,

Thank you for all of your quick responses to my inquires. It has been a pleasure dealing with you.

Email from Cindy, 15th October, 2000

Dear Margaret and Chris

Many thanks for the lovely parcel of fabrics which has arrived in plenty of time for the workshop. They're not my usual colours but they looked so good I was tempted to try something different. I'll try and remember to send you a photo when its finished.

Much appreciation and best wishes,

Email from Mary, 13th October, 2000

[my order] arrived this moring and everything is wonderful, thankyou.

On reflection, the [sticky basket] is quite a good idea- especially as when you see the fabric you may decide you want some more of the same.

My best friend has just informed me she is having another baby so it looks like I need another of your teddies.

Email from Ann, UK, 11th October, 2000

Margaret,

Having shopped with you quite happily whilst living in Norway, I am hoping you can help me now I have moved to Brunei. I paticularly like your Delft > collection fabrics but wish to purchase more than fat eights.

Can you tell me ...

Email from Elaine, Brunei, 11th October, 2000

I visited your stall at the Malvern show this year and thought that your fabric packs were great and really nicely put together. I have since bought many more of these through the internet to increase my 'fabric stash' as I make patchwork quilts...

[I] look forward to meeting you and Sunflower Fabrics soon.

Email from Penny, 10th October, 2000

... I've now recieved the fabrics (soooo fast) and they're just fab!

...

Great site, it just gets better and better!!

Regards Email from Margaret, 8th October, 2000

Just wonderful - I order fabric in the luxury of my home. it arrives in days and now there's more wonderful stuff on there.

My credit card is in for a real bashing.

...

Email from Kairen, 1st October, 2000

Dear Margaret,

I recieved my order to-day and I'm very pleased with it. I am very much a beginner to all of this but I thought that the pattern looked quite straight forward - hope it turns out to be so!

Thanks again
E-mail from Elizabeth, 28th September, 2000

Dear Maggie,

Thank you very much indeed for replacing si generously the faulty quarters. I was thrilled with my parcel.

...

your after-sales service is superb and we look forward to another visit to your "treasure trove" in the near future.

Lovely card from Liz, September, 2000

I recently visitid your shop and was very impressed, by the service I was given and the choice of fabrics. Also I was allowed to take my time which means a lot. Thank you.

Extract from an anonymous customer survey, received 29th August, 2000

Dear Margaret,

Thank you for my parcel of beautiful Fat quarters, which arrived safely this morning. Yes, I wish I lived closer and could call in in person; the photo of your shop in the magazine looks very inviting.

Best wishes, Liz
(email, Augst 17th, 2000)

Website is brilliant, postal service from buying on-line is excellent and comp slip sent with orders always have messages which convey that personal service which is something other shops I have bought from on-line do not have. I am Writing this as I have just recived another parcel this morning and was as eager to open it as though it was still the first one. As usual the contents were brilliant.

Signed Customer Survey from Gillian, 11th August, 2000

Hi Maggie

Thank you so much for the fabric. I am so impressed with the care you obviously have for your customers, it is rare indeed. It is also well-appreciated for someone to take such pains to find *just the right thing*. Thank you so much, and I will be recommending you!

Email from Julie, August 4th, 2000

Thank you for sending my order. I am very pleased with it and have just submitted another. I am telling all my quilting friends about you, as there's not much to be had in this neck of the woods. Thanks to Maggie for her message.

Email from Patricia, August 3rd, 2000

I have never purchased anything over the internet before, but your site made my first time purchasing a very pleasant experience, i will definately be back.

Signed visitor's survey from Ronda, Australia, 29th July 2000

I received the CD ROM already and have really enjoyed looking at all the wonderful items...

Email from Cynthia, 27th July, 2000

Was delighted with the fabric and the speed with which it arrived.

Email from Veronica, 25th July, 2000

Dear all at Sunflower Fabrics,

What service! I ordered my fabrics on Tueday afternoon and they arrived in the next mornings post at about 8 am. I wish I had ordered them earlier instead of waiting until I was going near a shop. Thank you very much (and the fabrics are just what I wanted)

Regards.

Email from Jane, 20th July, 2000

Dear Sunflower fabrics -
my order has just arived - thank you - the fabrics are great!

When my flexible friend recovers I'll be back for more.

Best wishes

Email from Anne, 18th July, 2000

... Please pass my thanks to Margaret for the latest pack of goodies.... it arrived in less time than seemed possible as usual. Many thanks again.

Emailo from Anne, 17th July, 2000

HI. I JUST TOOK DELIVERY OF MY FIRST ORDER FROM YOU THIS MORNING, AND I COULDN'T BE MORE IMPRESSED - WITH THE FABRIC AND THE QUICK SERVICE.IT WAS ALSO THE FIRST TIME I'VE BOUGHT ANYTHING OVER THE INTERNET, AND I FOUND THE WHOLE EXPERIENCE MARVELLOUS.

THANKS LOADS,

Email from Angie Alford. 6th July, 2000

I have just received my order from 28 June very promptly and am absolutely delighted. The colours of the materials are as they were on the screen.

Many thanks

Email from Maxine, 30th June 2000

(Unfortunately, we missed a fat quarter from her order, but managed to remember to charge her for it!)

...My latest little parcel was lovely - it feels like Christmas when they arrive.

... Email from Ellie P, 14th June, 2000

... Thanks for all your help. I am delighted with your service. I'll be back!!

Email from Ellie, Dorset, UK. June 4th, 2000

I ordered some fabric from you at Malvern and I want to say thank you for sending it so quickly.
I got it in 3 days. I have kept meaning to e-mail a thank-you, sorry it has taken so long.
I have found your website and no doubt will look for you at other quilt shows, or order on the net.
Your shop looks good, I wish I lived a bit nearer.

Thanks again,

Email from Julie, 27th May, 2000

Just to say I have now received my first order and had already ordered a second, also received.
I am delighted with both orders particularly the charm pack. It was great to get a little welcome message from Maggie so please pass her my thanks.

Sincerely

Eemail from Brenda, UK, March 25th, 2000

Dear Margaret,

Thank you for my parcel, which arrived this morning. I am really impressed with your swift service: I only placed the order late the night before last!
I'll look forward to getting the pattern as and when.
Yours sincerely,

Email from Elizabeth, UK, 2nd March, 2000