Frequently Asked Questions
Q1. How much do you charge for postage?
Q2. What are your opening hours?
Q3. What payment methods do you accept?
Q4. What happens if you don’t have the stock.
Q5. Can I get a Sample?
Q6. Is VAT included?
Q7. Who is Sagepay?
Q8. Will you ship to United States or Europe ?
Q9. What if I find a flaw in the item?
Q10. I can’t find the item I want?
Q11. I have missed delivery from the courier firm, what should I do?
Q12. If I order quantity of 3, do I get 3 metres or 3 pieces of 1 metre each fabric?
Q13. Can I visit your shop?
Q14 Why is my dress pattern not included with my order?
Q15 Do you send a VAT invoice?
Q16 What are our Transactions Currencies?
A1. We aim to provide a fast and efficient service will all our deliveries. We appreciate that customers should have to pay excessive postage costs when buying different quantities. Each item in our online shop has been assigned a defined weight which is totalled as you add items to your shopping cart. The postage cost status can be viewed by selecting the order button found below your shopping cart.
If you purchasing from UK but not “Mainland” for example, Scottish Highlands, Isles of Scotland, Isle of Man, Isle of Wight, Northern Ireland etc you should select the delivery method called “UK Non Mainland Highlands”.
If you require Same Day delivery or Saturday delivery, please contact us by email or telephone.
Purchases made in the US, Canada & Rest of the World may be liable to customs surcharge of approximately £15 and may require declaration and incur additional charges. In such instances, the customer is held solely responsible for any additional charges that may be incurred.
A2. Our trading hours are: Monday to Saturday 9.30am to 5.30pm. Transactions over the internet can be made 24 hours a day. All orders are normally processed within 12 to 24 hours (Monday to Friday).
A3. We accept payment online by Visa, MasterCard, Switch/UK Maestro, Delta, Visa Electron and Solo. We also accept payment by Paypal. Payments made online are authorised in a secure environment by an accredited payment service provider (SagePay) popular with many internet suppliers. If you prefer to pay over the phone you may call us during our business hours.
A4. We aim to process your order within 12 hours. If your item is not in stock, you will normally be informed by email or phone within 24 hours with expected delivery dates. You then have the option to either wait for delivery, accept delivery in stages, or accept a full refund. If you decide to proceed with only part of the order a partial refund will be given. In the event you do not reply to our emails or voice mails within three days your order will cancelled and a full refund will be given.
A5. We will happily send you small cuttings of fabrics without obligation. Please email us with the item number, colour and potential quantity you may require. Your sample will be despatched free of charge. We reserve the right to cap the number of samples given.
A6. All our prices include VAT at 20%.
A7. SagePay are an accredited payment service provider used to approve credit and debit card transactions over the internet. When you enter your card details, they will be verified and authorised by SagePay in a highly secure environment.
A8. We will ship to most destinations worldwide. We reserve the right to not accept certain orders. International shoppers should select the appropriate postage options but to avoid delay, it is recommended that you contact us my email in advance.
A9. All items are inspected before despatch. Should you find a flaw in the item, you should contact us by email or phone so that the item can be returned to us and an appropriate replacement given.
A10. If you are unable to find the item on our website, please feel free to contact us by email or by phone and we will happy to advise you whether the item is in stock or can be ordered.
A11. City Link/DHL/Fedex will attempt to delivery your item on 2 separate occasions. You must sign for the item and in the event there is no one to accept the goods and delivery is missed, you must contact the courier company to arrange for delivery at an appropriate time. If the item is missed on 2 separate occasions, the goods will be held in a nearby depot and must be collected by the customer within 3 days. You should call the depot to arrange collection. If you require a redirection, a fee of £7.95 is payable. In the event that items are returned to the sender, a re-delivery charge will be payable.
A12. Fabric prices are quoted by the metre. If you order a quantity of 3 in your shopping cart, you will be sent one piece of 3 metres of fabric and not 3 separate pieces of 1 metre each.
A13. We are a trading business and our shop is open to the public 6 days a week. You are most welcome to visit our shop and browse our fabrics and haberdashery. We are open Mon – Sat 9.30am to 5.30pm.
A14. We no longer sell Dress patterns.
A15. A VAT invoice receipt will be included with your order. Remember all our prices already include VAT.
A16. Pounds Sterling only.