Customer Survey

Could we ask 3 minutes of your time?

We get lots of positive feedback from customers, and much of that is summarised in the Read My Postbag page. But to continuously monitor and improve our service, we need to hear from all customers - not just the delighted ones. This survey will help us to do that. You are cordially invited to assess our service here.

Your feedback is anonymous - we cannot trace anyone using this form.

Feel free to complete as much or a little information as you wish.

We really do appreciate your honest opinions.

Web Site Design We want the website to be easy to find ans easy to use. Please tell us how we're doing.
Thinking about how you found our website ...		How did you find us ? With a search engine In the press Followed a link Referred by a friend In a News Group Other (explain in notes)	How easy to find? Easy OK Difficult
How easily can you find your way around the website?			Please rate Very Difficult Difficult OK Easy Very Easy
How easy do you find the shopping system (the basket, button, checkout and registration forms).			Please rate Difficult OK Easy
How useful is the Product or Fabric Finder ?			Please rate Not very useful OK Very Useful
Web Site Contents Thinking about the products we have at the website, please rate the content for price and variety by selecting from the boxes below. Tell us how important each item is to you in the third box for each product type.
Fabric yardage:	Please rate prices Far more expensive A little more expensive About the same prices A little cheaper Much Cheaper	Please rate choice Very poor choice Poor Choice Reasonable Choice Good Choice Excellent Choice	How important ? Not very important Quite important Very Important
Fabric Packs:	Please rate prices Far more expensive A little more expensive About the same prices A little cheaper Much Cheaper	Please rate choice Very poor choice Poor Choice Reasonable Choice Good Choice Excellent Choice	How important ? Not very important Quite important Very Important
Books:	Please rate prices Far more expensive A little more expensive About the same prices A little cheaper Much Cheaper	Please rate choice Very poor choice Poor Choice Reasonable Choice Good Choice Excellent Choice	How important ? Not very important Quite important Very Important
Pattern:	Please rate prices Far more expensive A little more expensive About the same prices A little cheaper Much Cheaper	Please rate choice Very poor choice Poor Choice Reasonable Choice Good Choice Excellent Choice	How important ? Not very important Quite important Very Important
Kits:	Please rate prices Far more expensive A little more expensive About the same prices A little cheaper Much Cheaper	Please rate choice Very poor choice Poor Choice Reasonable Choice Good Choice Excellent Choice	How important ? Not very important Quite important Very Important
Haberdashery:	Please rate prices Far more expensive A little more expensive About the same prices A little cheaper Much Cheaper	Please rate choice Very poor choice Poor Choice Reasonable Choice Good Choice Excellent Choice	How important ? Not very important Quite important Very Important
Lighting Products:	Please rate prices Far more expensive A little more expensive About the same prices A little cheaper Much Cheaper	Please rate choice Very poor choice Poor Choice Reasonable Choice Good Choice Excellent Choice	How important ? Not very important Quite important Very Important
Order Processing
How long do you think your order should take to be delivered? Please enter numbers in the two boxes below.
EXCELLENT service means less than days		POOR service means more than days
Given these expectations and your experiences with us, please rate us on delivery times		Select a Rating Very Poor Poor OK Good Very Good
When orders are incomplete, how well is notification & follow-up deliveries handled?		Select a Rating Very Poor Poor OK Good Very Good
How important is it to you that orders are complete first time?		How important ? Not very important Reasonably important Very Important
During order processing please rate personal service & general courtesy		Select a Rating Very Poor Poor OK Good Very Good	How important ? Not very Reasonably Very Important

Will you be ordering from us again ?  Choose Yes No

What one thing should we improve most of all ?

17. Is there anything else you would like to say ?

Thanks again for taking time to send us your comments !